Remote help is an application that works with Intune and enables your information and front-line workers to get assistance when needed over a remote connection.
Remote help is an application that works with Intune and enables your information and front-line workers to get assistance when needed over a remote connection. With this connection, your support staff can remote connect to the user's device. During the session they can view the devices display and if permitted by the device user, take full control. Full control enables a helper to directly make configurations or take actions on the device.
| Publisher | Microsoft Corporation |
|---|---|
| Version | 5.2.1040.0 |
| Release date | 2026-08-18 |
| License | Proprietary |
| Installer type | burn |
| Architecture | x86 |
| Package ID | Microsoft.RemoteHelp |
| Install scope | All users |
winget install --id=Microsoft.RemoteHelp -ewinget upgrade --id=Microsoft.RemoteHelp -ewinget uninstall --id=Microsoft.RemoteHelp -e"remotehelpinstaller_352585ff62fefee63615d6b743b6567817fff464.exe" /quiet /norestart acceptTerms=1 /quiet /norestartRemote help is proprietary software from Microsoft Corporation. Check the publisher's license terms for pricing and usage rights.
The latest version is 5.2.1040.0, released on Aug 18, 2026.
The download button links to the official installer published on catalog.s.download.windowsupdate.com, the same file Windows Package Manager installs. You can verify the downloaded file by comparing its SHA-256 checksum with 9464be6a86cff2db3548a298c2ed9979becc343cb3c55a920e95d86b91d8147b.
Remote help runs on Windows and is available for 32-bit (x86) systems.
Run the offline installer with "remotehelpinstaller_352585ff62fefee63615d6b743b6567817fff464.exe" /quiet /norestart acceptTerms=1 /quiet /norestart, or install it with Windows Package Manager: winget install --id=Microsoft.RemoteHelp -e --silent.
Open Settings › Apps › Installed apps, find Remote help and select Uninstall. From the command line, run winget uninstall --id=Microsoft.RemoteHelp -e.
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