The Genesys Cloud Background Assistant is available for Windows only.
Run as a background process – Invisible to users, Genesys Cloud Background Assistant is a helper program that makes screen recording possible when using Genesys Cloud in a web browser. In Windows, it operates as a Windows service in the background.
Genesys Cloud Background Assistant starts automatically – Genesys Cloud Background Assistant automatically runs when your computer starts, so that the application can capture screen recording whenever you use Genesys Cloud in a web browser.
What's new in 1.7.481.0
Updated to Chromium 149.
Added support for the European Sovereign Region.
Updated to GCBA Connector Microsoft Edge extension 1.1.1, which includes support for the European Sovereign Region.
Genesys Cloud Background Assistant version history
1.7.468.0May 11, 2026
Updated to Chromium 147.
Added support for the upcoming Genesys Cloud feature Live Screen Monitoring for agent supervision.
Added a 64-bit version to address potential memory issues with multiple concurrent screen recordings. Genesys recommends installing the 64-bit version of GCBA going forward.
Fixed an issue where GCBA Connector Microsoft Edge extension failed to upgrade.
1.6.436.0Mar 24, 2026
1.4.282.0Mar 12, 2025
Updated to Chromium 131
Improved handling of the USEPROXY and PROXYSERVER parameters during silent installation and upgrade
Fixed an issue introduced in GCBA version 1.4.266 with time validation during authentication
Frequently asked questions
Is Genesys Cloud Background Assistant free?
Genesys Cloud Background Assistant is proprietary software from Genesys Inc.. Check the publisher's license terms for pricing and usage rights.
What is the latest version of Genesys Cloud Background Assistant?
The latest version is 1.7.481.0, released on Jul 14, 2026.
Is it safe to download Genesys Cloud Background Assistant?
The download button links to the official installer published on app.mypurecloud.com, the same file Windows Package Manager installs. You can verify the downloaded file by comparing its SHA-256 checksum with 018114e43da0e934b9fd9477f477818dde64795d069028429b9f237f43c46ccb.
Which Windows versions does Genesys Cloud Background Assistant support?
Genesys Cloud Background Assistant runs on Windows and is available for 32-bit (x86) systems.
How do I install Genesys Cloud Background Assistant silently?
Run the offline installer with "genesys-cloud-background-assistant-windows-1.7.481-x86.exe" /quiet /norestart, or install it with Windows Package Manager: winget install --id=Genesys.GenesysCloudBackgroundAssistant -e --silent.
How do I uninstall Genesys Cloud Background Assistant?
Open Settings › Apps › Installed apps, find Genesys Cloud Background Assistant and select Uninstall. From the command line, run winget uninstall --id=Genesys.GenesysCloudBackgroundAssistant -e.
Alternatives to Genesys Cloud Background Assistant
Other Web Browsers programs for Windows from different developers.
