Quality Management Screen Recording
Users who are subscribed to Screen Recording services for Quality Management have the ability to capture agents' desktop screens. For users that have the Screen Client software installed on the agents' machines, administrators of the system can elect to record the agents' desktop activity along with telephone conversations. After the call is completed, you can watch the video recording in the Slide out Panel.
| Publisher | 8x8 Inc. |
|---|---|
| Version | 6.4.4 |
| Release date | 2026-10-07 |
| License | Proprietary |
| Installer type | wix |
| Architecture | x86 |
| Package ID | 8x8.QualityManagement |
| Install scope | All users |
winget install --id=8x8.QualityManagement -ewinget upgrade --id=8x8.QualityManagement -ewinget uninstall --id=8x8.QualityManagement -emsiexec /i "ScreenRecorderSetup-6.4.4.msi" /quiet /norestartmsiexec /x {A208C667-22BC-4CE5-B83F-D71F72ECDF13} /quietSilent install switches for more Windows programs »
Install 8x8 Quality Management together with other apps in one command »
8x8 Quality Management is proprietary software from 8x8 Inc.. Check the publisher's license terms for pricing and usage rights.
The latest version is 6.4.4, released on Oct 7, 2026.
The download button links to the official installer published on qm-screen-recorder.8x8.com, the same file Windows Package Manager installs. You can verify the downloaded file by comparing its SHA-256 checksum with aac1bb75a52f7883b2198651361be7d2e2c89a80e2bd343347afd7ab6b964b35.
8x8 Quality Management runs on Windows and is available for 32-bit (x86) systems.
Run the offline installer with msiexec /i "ScreenRecorderSetup-6.4.4.msi" /quiet /norestart, or install it with Windows Package Manager: winget install --id=8x8.QualityManagement -e --silent.
Open Settings › Apps › Installed apps, find 8x8 Quality Management and select Uninstall. From the command line, run winget uninstall --id=8x8.QualityManagement -e.
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